Refund policy

【Return policy 】

In principle, we cannot return or exchange products.
We will only accept returns or exchanges if our responsibility is recognized.(Shipping fee paid by us)

Please contact info@lilose.com within 7 days of the arrival of the item.
Please return the item to the designated address within 14 days of the arrival of the item.
We cannot accept returns or exchanges of products that have passed the return deadline.

The following products cannot be returned or exchanged under any circumstances.
・If you do not contact customer support within 7 days of the arrival of the item.
・If the item is not returned to the specified address within 14 days of the item's arrival.
・Panties (for hygienic products)
・When the tag is separated from the product.
If there is evidence of wearing or trying on.(Damage, stains, processing, odor adhesion, etc.)
・When the returned or exchanged product is returned by the customer's convenience and the shipping fee is paid by freight collect.

・Made-to-order products
We do not accept returns because the image is different from the product image or model wearing image.
※The product image is taken close to the actual product, but the color of the image and the actual product may differ slightly depending on the lighting conditions at the time of shooting and the viewing monitor.。

For returns or exchanges at the customer's convenience, the shipping fee will be borne by the customer.
In addition, items for which shipping completion has been notified to the customer cannot be canceled. please note that.